Returns & Exchange Policy – KJCOUTURE
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Returns & Exchange Policy

**We have a firm NO Refund Policy on ALL orders

 

Now Offering  exchanges for  if you purchased the wrong size!!

  • You are responsible for shipping the item back to us. Once we receive your item you will receive a link to pay the Shipping & Handling for exchanged product ($14.99 for Fajas $7.99 all other items) Once this is paid your item will be sent back to you.
  • Return item in orginal packaging, unworn  brand new condition
  • Must be exchanged within 15 Days of receipt
  • Include Your original Order #
  • Indicate what size you would like to exchange it for
  • If identical color/style unavailable a store credit will be issued which can be used for anything in store
  • KJCOUTURE reserves the right to refuse an exchange if any conditions are not met (your item will be returned to you without notice)
  • Use Caution when trying on shapewear, undergarments must remain on, exchanged items must appear BRAND NEW with no signs of try on or the exchange will be refused without notice.
  • Discontinued Fajas are Final Sale and not Eligible for exchange

All Other Returns (Store Credit only, No refunds)

For all other items we will  accept your items for  store credit  within 15  days.  Credit will be issued for purchase price less shipping cost ($7.99) ( Last Chance items are not eligible for exchange or store credit) 

exchanged items must meet these requirements:

  • Returned within 14 days of receipt of receiving your order.
  • In original packaging, unworn condition, free of make-up stains/ Try On Stains and free of odor.
  • Accompanied with your Order #

Return Address

KJCOUTURE LLC

2771 Baton Rouge Dr

San Jose, CA 95133

 

Order Cancellations

Orders are charged immediately upon submission. They can not be cancelled. If you wish to cancel your order please contact us and we will issue a store credit for the purchase price. If the order has not yet been shipped we will include the shipping charge in your store credit.

Shipping: Customer is responsible for shipping fees to send the return back to KJ Couture and for re-shipping for exchanges. Customer is also responsible for $7.99 shipping cost of original order (even if received free shipping)

Return Processing time:

 Once we have received your package, your exchange will be processed within 3-5 business days. You will be notified via email once your exchange has been processed.  Original shipping charges are not eligible for store credit.